Trading Standards officers offer talks to schools, groups and businesses promoting consumer rights.

Shopping, buying or selling – avoid the scams and pitfalls. In business? Confused by trading legislation? We can steer you in the right direction to avoid those costly mistakes which can lose you customers and goodwill.

Bad shopping decisions cost us billions of £ each year. And with the advent of the internet it is just the latest means for those who are intent of depriving us of our hard-earned cash! But the conmen are all about us not just on the internet. “Scams, Scams, Scams” is just one of the group talks Trading Standards can provide free of charge. You never know, it might just save you a small fortune.

Scams, scams, scams!
Scams over the internet, on the doorstep, by fax, letter, telephone – you name they can scam it. Phishing, 419’s, Bank of China, bogus lotteries, counterfeiting, scams against businesses, …. and many more.

Know Your Rights
Can I get my money back? Do I have to accept an exchange, credit note, discount or repair? What about the manufacturer’s guarantee? How does this affect my rights? – your questions answered.

Doorstep Crime
It’s war against the cowboys and rogue traders. Dedicated to Luton’s Doorstep Crime Initiative a presentation explaining No Cold Calling Zones, the why, the where and the how! Assured Trader Schemes – are they worth the paper? How to Buy With Confidence.

Calling Luton Business
We’ll ease you through the maze of consumer legislation so that you won’t fall foul of the law or lose customers and goodwill. What you need to know now and what 's on the horizon.

Call 01582 54 72 62 to book your talk - for consumer advice, complaints or shopping problems call Consumer Direct on 03454 04 05 06.