On this page you will find a list of helpful consumer contacts. Click on the type of organisation you require for full details. For Luton Trading Standards' contacts, please go to our About Us page.


Citizens Advice Bureaux

The National Association of Citizens Advice Bureaux
Myddleton House
115-123 Pentonville Road
London
N1 9LZ
Telephone Advice Service:  08701 264626 (Open Monday, Tuesday, Thursday & Friday 10am - 4pm)
Websites: www.adviceguide.org.uk
www.citizensadvice.org.uk


Office of Fair Trading (OFT)

Office of Fair Trading
Fleetbank House
2 - 6 Salisbury Square
London
EC4Y 8JX
Tel: (020) 7211 8000
Fax: (020)7211 8800
Website: www.oft.gov.uk


Business Link

Business Support Helpline
The Business Support Helpline offers advice and guidance to new and existing businesses to help them start and grow. The Helpline's trained advisers can point businesses to grants, loans and advice from Government and other providers, nationally and locally. And, for businesses with more complex problems who meet specific criteria, a team of experienced Business Support Advisers can provide an in-depth service. Callers can choose a telephone appointment at a time convenient to them and get up to 60 minutes of free, expert advice. Calls to 0300 numbers cost the same as calls to geographic numbers (starting 01 or 02) and may be included as part of inclusive call minutes or discount schemes as defined by providers.

Tel: 0300 456 3565 Monday to Friday, 9am - 6pm
Website: www.businesslink.org


Other Consumer Contacts

Charity Commission
Tel: 0870 333 0123
Website: www.charity-commission.gov.uk

Department for Business, Enterprise and Regulatory Reform
Ministerial Correspondence Unit
Department for Business, Enterprise & Regulatory Reform
1 Victoria Street
London SW1H 0ET
Tel: 020 7215 5000
Minicom: 020 72156740
Fax: 020 7215 0105
Email: enquiries@berr.gsi.gov.uk
Website: http://www.berr.gov.uk

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel:  0845 080 1800
Website:  www.financial-ombudsman.org.uk

Financial Services Authority
Consumer Contact Centre
Tel: 0845 606 1234
Minicom/textphone 0845 730 0104
From overseas 020 7066 1000 (main switchboard)
Website: http://www.moneymadeclear.fsa.gov.uk

Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP
Tel: 0121 230 6666
Fax: 0121 230 6720
Email: info@gamblingcommission.gov.uk
Website: http://www.gamblingcommission.gov.uk

Local Authorities Co-ordinators of Regulatory Services
10 Albert Embankment
London
SE1 7SP
Telephone: (020) 7840 7200
Fax: (020) 7735 9977
Website: www.lacors.com

Mailing Preference Service
Freepost 22
London
W1E 7EZ
Website: www.mpsonline.org.uk

National Lottery Commission
101 Wigmore Street
London
W1U 1QU
Tel: (0845) 712 5596
Email:  ConsumerProtection@natlotcomm.gov.uk
Website: www.natlotcomm.gov.uk

Energy Watch
Independent Consumer Advocate (complaints about utility suppliers)
Tel: 0845 906 0708
Website: http://www.energywatch.org.uk

OFCOM
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Tel: 020 7981 3040 or 0300 123 3333
Fax: 020 7981 3333
Website: www.ofcom.org.uk

OFWAT
City Centre Tower
7 Hill Street
Birmingham
B5 4UA
Tel: (0121) 625 1300
Fax: 0121 625 1400
Website: www.ofwat.gov.uk

Telephone Preference Service
Telephone: 0845 0700707
Website: www.tpsonline.org.uk


Neighbouring Trading Standards Departments